HP breaks its own printers (again) with firmware update

HP's OfficeJet Pro 9025e printer is affected. (credit: HP)

A firmware update has rendered several models of HP OfficeJet printers useless for weeks. As reported by Bleeping Computer on Saturday, a recent firmware update inadvertently left many users with devices that won't print and will only display a dreaded blue screen.

HP's support forums are currently littered with users complaining that their printer is no longer functioning and that its screen has turned blue with the error code "83C0000B " displayed. The issue goes back as early as May 8. According to Bleeping Computer, the issue is impacting owners of OfficeJet 902x printers.

At least one HP rep on the forum had previously suggested that the error came from "a problem with the printer's head." However, Bleeping Computer has reported that the issue is due to a firmware update released in May.

Read 14 remaining paragraphs | Comments

from Tech – Ars Technica https://ift.tt/x76bSKo